Knowledgebase

Promoting best practice in website quality management

PAS 124:2011 »

Make web policies and standards work for your organisation with the new code of practice for enterprise web managers, from ActiveStandards and BSI British Standards.

Analyst reports & white papers »

Reports from independent analysts and ActiveStandards white papers.

Digital Customer Experience Governance Demystified
Continuous Improvement: The Digital Customer Experience Improvement Playbook

Ron Rogowski, Principal Analyst, Forrester
February 2013
US E-Government Website Quality Report
Measuring the quality of digital services delivered to US citizens

ActiveStandards and WelchmanPierpoint
October 2012
How mobile-ready is the FTSE100?
A survey of FTSE100 corporate websites

ActiveStandards and Investis
February 2012
Web quality #FAIL
The 7 critical mistakes websites make (and how to avoid them)

ActiveStandards
November 2011

Insight reports »

Insight and experience from top website managers.

BAE Systems
Global website governance

Mark McDonnell
Digital Media Manager, BAE Systems
May 2013
Shell
Brand protection strategy

Hannes Rupprecht
Global Brand Protection Manager, Shell
May 2013
Foolproof
Bridging the brand experience gap

Tim Loo
Strategy Director, Foolproof
May 2013
ActiveStandards
Protecting your brand in the "age of the customer"

Simon Lande
CEO, ActiveStandards
May 2013
KPMG
Digital marketing governance: From fragmentation to alignment to impact

David Green
Head of Global Digital Marketing, KPMG
December 2012
CSC
Maintaining quality and agility in a complex digital environment

Christopher Marin
Director, Digital Marketing Platform, CSC
December 2012
EPA
Information, platform, presentation: Understanding the Digital Government Strategy

Jeffrey Levy
Director of Web Communications, Environmental Protection Agency (EPA)
December 2012

Forrester Report: Digital Customer Experience Governance Demystified